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How to Contact the SmishAlert Support Team

Have a question, bug, or feedback about SmishAlert? We’re here to help.

Sophie avatar
Written by Sophie
Updated over 8 months ago

💬 Option 1: Chat with Us on the Website

The fastest way to get help is through our live chat on the website:

  1. Tap the chat bubble in the bottom-right corner of the screen

  2. Send us your question — we’ll reply as soon as we can

💡 Available during standard business hours. If you message after hours, we’ll follow up by email.


📩 Option 2: Use the Contact Form

Prefer to send a message directly?
Use our Contact Us form at:


✉️ Option 3: Email Us

You can also email us directly at:


🧾 What to Include in Your Message

To help us assist you quickly, please share:

  • A short description of your issue or question

  • Your device type and iOS version

  • Whether the issue occurred in the main app or iMessage extension

  • A screenshot (if relevant)


🧩 For Business Users or MSP/MSSP Partners

If you're part of a business account or partner deployment, include your company name and email so we can route your request to the right support tier.

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